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Troubleshoot system recovery for computers

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Troubleshoot bare-metal restore — access data when restore fails

Troubleshoot bare-metal restore — restore of RAID-based storage failed 

Troubleshoot bare-metal restore — blue screen error with the error code 'Stop x0000007B INACCESSABLE_BOOT_DEVICE'

Troubleshoot bare-metal restore — network connectivity issue 

Activating Windows license after a bare-metal restore

Troubleshoot bare-metal restore — access data when restore fails 

The bare-metal restore operation may fail or the computer may not boot up if the restored computer does not have the same hardware configuration as the original computer. There may be new hardware devices present on the target computer and the necessary drivers for them may not be installed. We recommend you to have identical hardware configurations on both computers.

In case the bare-metal restore fails, you can still access all the backed-up data by using the File restore or Virtualization feature.

Troubleshoot bare-metal restore — restore of RAID-based storage failed 

  • Troubleshoot hardware RAID

Go to the RAID configuration utility and set up the RAID configuration as per your requirement. During configuration, you can choose the drives that you want to assemble as an individual RAID. If you don’t configure the RAID settings, the WinRE media will fail to identify the RAID-based disks, and thus the restore process of hardware-based RAID storage will fail.

After configuring the RAID settings, start the WinRE recovery process. 

Note: The WinRE media is based on the Windows operating system and will support most of the commonly used hardware RAID controllers.

  • ​​Troubleshoot software RAID

IDrive BMR doesn’t support the bare-metal restore of software-based RAIDs or fake RAIDs.

Note: In case the bare-metal restore still fails, you can access all the backed-up data by using the File restore or Virtualization feature.

Troubleshoot bare-metal restore — blue screen error with the error code 'Stop x0000007B INACCESSABLE_BOOT_DEVICE'

You may get a blue screen with an error code “Stop 0x0000007B INACCESSABLE_BOOT_DEVICE” as shown in the image below:

This is because, when the OS restarts after a bare-metal restore, it automatically disables unused storage drivers to speed up the Windows startup process.

Note: This issue is observed in old Windows operating systems such as Windows 7 and below.

To fix this issue temporarily, you can reset the SATA mode from AHCI or RAID to IDE in BIOS. However, you will get the same error when you reboot the computer.

To fix this issue permanently,

  1. Sign in to Windows and go to the following path in Registry Editor:
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\pciide
  2. Double-click Start, set Value data to zero, and click OK.
  3. Close Registry Editor and restart the system.
  4. Go to BIOS settings and change the SATA configuration settings as per your requirements.

After Windows starts booting, it will automatically detect the change and install the appropriate drivers. Once the drivers are installed, Windows will boot without any problem.

Troubleshoot bare-metal restore — network connectivity issue 

If you are unable to connect to the IDrive BMR device due to a network connectivity issue ensure that the following requirements are met and reboot your machine if necessary:

  1. Ethernet cable is properly connected to the primary NIC in your machine.
  2. DHCP is enabled in the router to which the machine is connected.

If there is still a network issue, you can fix it by following these steps:

  1. On the restore application’s home screen, click Tools.
  2. Click the PE Network utility.
  3. Set up a DHCP or Static IP address through this utility.

While setting up the IP address on the PE Network Manager screen, you can obtain an IP address either automatically or manually. 

Note: If there is any connection failure between the IDrive BMR device and the computer when the restore operation is in progress, you should reboot the system and restart the restore operation.

Activating Windows license after a bare-metal restore

Windows licensing links your purchased product key to the hardware configuration of the backed-up computer. Therefore, in case of a hardware change during restore, Windows may prompt you to re-activate your license.

The solution depends on the type of your Windows license.

Solution for retail license: Windows allows retail licenses to be transferred to another machine. You can simply enter the product key on the new machine and reactivate the Windows license.

Note: Retail licenses can only be installed on one machine at any particular time. Avoid activating Windows on multiple computers with the same product key.

Solution for OEM license: OEM license is non-transferrable and links your purchased product key to the motherboard. To secure license activation for a restored machine, you will need to contact your OEM license provider. IDrive BMR cannot assist you with third-party licensing issues.