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Troubleshooting virtualization

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Information included in the article

Troubleshooting: Windows OS booting issues in a local virtual instance

In case of OS boot issues during virtualization, especially for Windows OS, you can upload the ISO image file of the original OS installation media to repair the operating system. In case you don’t have the original OS installation media, you can upload the pre-built Windows recovery media or build a new WinRE recovery media for immediate use, to correct the boot issues.

Note 

  • IDrive BMR does not provide the OS recovery media.
  • The total upload limit is 20 GB.

To upload recovery media, for future use in case of boot issues,

  1. Click Upload ISO Image.
  2. Browse and choose the OS recovery ISO file and click Upload.
  3. To view the ISO files uploaded to IDrive BMR, click Uploaded Files List.@virtio-drivers(For_Windows_VMs).iso available by default and cannot be deleted.

To troubleshoot booting issues in a virtual instance,

  1. Shut down the virtual instance and click Configure.
  2. Enable Attach ISO, and select the relevant OS recovery ISO file.
  3. Configure the virtual machine's boot order to CD/DVD-ROM, set up boot menu timeout if necessary, and repair the operating system boot issues.

    Note It is recommended to set a boot timeout of 10 seconds or above.

  4. Once the boot issue is resolved, change the boot order to Hard Disk and detach the ISO file.
  5. Reboot your virtual instance.