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IDrive BMR device alarms

  • Updated

Monitor IDrive BMR device backup using a predefined set of alarms. View device operation details, inspect the cause of any issue, and get the necessary information for troubleshooting. The alarm types are classified at the operational level; backup, restore, cloud replication, cloud seeding, computer groups, etc.

View alarms

View the alarms at global, company, and device levels. 

View the name of the company where the alarm is attached, the IDrive BMR device associated with the alarm, the device/share name, and the time, details, and type of the alarm. 

Search for an alarm or filter an alarm based on its severity, type, or duration.

 

  • Click View Report to view reports of the alarms.
  • Click Email Report to send email reports on alarms to any number of recipients in CSV/PDF formats. 
  • Click Export to export the alarms in CSV and PDF formats. 

Global view of alarms

To view alarms globally, sign in to the IDrive BMR partner portal and click IDrive® BMR RMM. Click the Alarms widget under Backup Status.



Use the filter to switch to the company-level view of alarms.

Company-level view of alarms

To view alarms at the company level, sign in to the IDrive BMR partner portal and click IDrive® BMR RMM. Click the Alarms widget corresponding to a client company under User Report.



Use the filter to switch to the device-level view of alarms.

Device-level view of alarms

To view alarms at the device level, sign in to the IDrive BMR partner portal and click the required client company name on the dashboard to display the list of the associated devices. Click the Alarms widget corresponding to a device.

 

 

Active alarms

Manage active alarms at the device level.

To access the active alarms,

  1. Sign in to the IDrive BMR partner portal.
  2. Click IDrive® BMR RMM. 
  3. Click the client company name under User Report. The list of devices associated with the specific client company appears.
  4. Click the required IDrive BMR device. The dashboard for the particular IDrive BMR device appears.
  5. Click Active Alarms to view active alarms at the device level.